Client Store FAQ
Quick answers to the questions clinics ask most. For anything not covered here, tap the "Need help?" button at the bottom of any page.
Ordering
Is there an order minimum?
No. There are no order minimums and no case-pack requirements, so you can order exactly what your clinic needs.
How do I reorder something I bought before?
Go to Account, then Orders, and select Buy Again on any past order. Your items go straight back into your cart.
Shipping and Returns
How long does shipping take?
Order by noon ET Monday through Friday to ship the same business day (MaxLiving brands only, some exceptions apply). Orders typically arrive in five to seven business days.
How much is shipping?
Orders with a subtotal of $199.99 or more (before tax and shipping) ship at a low flat fee. Otherwise, shipping costs depend on the weight and size of the order and where it ships. Premium FedEx and USPS options are available at checkout.
How do I track my order?
Once your order ships, you'll get an email with your tracking number.
What if something is missing or damaged?
Report discrepancies, damage or missing items within 48 hours of delivery. Items often ship in separate packages, so check for a second package first. See Shipping & Returns for the full policy.
Subscriptions
Do subscriptions save money?
Yes. Many products are 5% off when you choose Subscribe & Save. Some exceptions apply, and a few products offer a subscription without a discount.
How do I change a subscription?
Use Manage My Subscriptions in your account to change quantities, process date, address or payment. See Subscription Orders for details.
Loyalty Program
How does the loyalty program work?
Earn points on eligible orders and redeem them on future purchases. See the MaxLiving Loyalty Program page to learn more.
Wellness Connect
What is Wellness Connect?
Wellness Connect is MaxLiving's affiliate platform. Request to join, then share your link and get credit for every sale. See the Wellness Connect page to learn more, sign up or log in.
Account and Billing
How do I log in?
There is no password. Enter the email on your account on the login page, and we'll email you a six-digit code. Enter the code to sign in.
What if my login code doesn't arrive?
Check your spam or junk folder and make sure you entered the email on your account. You can request a new code from the login page. If it still doesn't arrive, contact us.
How do I update my payment or shipping details?
Update them in your account. For subscription orders, make changes in Manage My Subscriptions, since updating your account address does not change active subscriptions.
Still Need Help?
Tap the "Need help?" button, or visit our Contact Us page and our team will get back to you.