Subscription Orders

Select 'Subscribe' and Save up to 5%

Many items will have the option for "Subscribe & Save" (includes a discount) or "Subscribe" (no discount). All subscription orders are set to reoccur monthly or as frequently as you selected on the original day of the month they are placed. For example, if you place your first order on the 16th of the month, all subsequent subscription orders will charge on the 16th of each month in the shipment frequency you selected. If you would like to change your ship date you can log into your account and change the date or frequency of your shipment, once the first order ships. 

For help with your auto ship order or for order discrepancies, please contact the MaxLiving Products Department at 321-939-3030 or store@maxliving.com.

MaxLiving Recurring Subscription Orders Required Terms and Conditions: please read before accepting.

• Orders will be charged on the same date each month, starting on the date you place your initial order. However, if the successful payment date falls on a weekend or Holiday, the order will ship the next business day.
• We only ship on Monday-Fridays (non-holidays) and do not ship on Saturdays or Sundays. Orders that charge on Saturdays or Sundays will ship the next business day (if in stock).
• You may add orders with different shipping addresses on the same account. If you change your default account shipping address, it does not affect the address on your subscription order.
• If you wish to add items on your subscription order, please cancel the existing Subscribe & Save order and create a new subscription order with the desired items.
• The customer is responsible for any taxes, duties, and/or customs charges for international orders (if applicable) and will be in addition to these prices.
• If an subscription product is out of stock when the order is to be shipped, your payment frequency will remain the same but your product will ship as soon as it comes back in stock.
• If your subscription order is scheduled to process on the 29^th-31^st of each month and an upcoming month does not include those days, your subscription will process on the following business day. For example, an subscription scheduled to process on the 31^st of the month, and the month has only 30 days, it will process on the 1^st of the following month.

Subscription FAQs

How do I access my account?

When your account was created, you should have received an activation email.  Once you click on Activate your Account, you will be prompted to create a password. Once this is complete, you will be able to log into your store account using your email as your username and newly created password.

How do I reset my password?

If you need to reset your password, you can do so by clicking "Forgot your password?" button on the Account page. Follow the steps to create a new password. If you are having any trouble, you may contact Customer Support at 321-939-3030 or store@maxliving.com, and the team will email a password reset link.

How much is shipping?

Shipping costs vary and will be dependent on the weight and dimensions of the order, as well as the shipping location.

How do I add a new item to my order?

You can add an item to an active subscription order by clicking on "Add to existing subscription" within the product page near the "Add to cart" button, or you may contact Customer Support at 321-939-3030 or store@maxliving.com.

How do I remove an item from my order?

You may remove a product on your subscription under Actions in "Manage My Subscription" if your subscription order has been active for a minimum of 6 orders.  Otherwise, you may contact Customer Support at 321-939-3030 or store@maxliving.com.

How do I change the quantity of a specific item on my order?

You can modify quantities, monthly frequencies, and process date all under Actions in "Manage My Subscription".

How do I track my order?

Once your order has shipped, you will be receiving a tracking notification and number via email.

How do I pause my order?

You may pause your subscription under Actions in "Manage My Subscription" or by contacting Customer Support at 321-939-3030 or store@maxliving.com.

How do I edit my address on my order?

You may edit your address under Actions in "Manage My Subscription" or by contacting Customer Support at 321-939-3030 or store@maxliving.com.

How do I update my payment details?

You may update your payment details under Actions in "Manage My Subscription" or by contacting Customer Support at 321-939-3030 or store@maxliving.com.  Please note, the system will attempt to process payment for your order three times. If after a third failed attempt, the system will cancel your subscription.

Can I set up multiple subscription orders to ship to different addresses?

Yes, you may set up more than one subscription going to multiple addresses.  Please note, the order will need to be processed separately initially.

How do I get help setting up an order if I need some items less or more frequent than other items?

You may contact Customer Support at 321-939-3030 or store@maxliving.com, and we will be happy to walk you through the process of setting up multiple subscriptions.

I'm having a hard time managing my order, how can I reach a team member for assistance?

You may contact Customer Support at 321-939-3030 or via email at store@maxliving.com.

Do I get a price discount for ordering on Subscribe & Save versus a one-time order?

Yes, you will receive 5% off select products when you choose Subscribe & Save.

Can I set up a subscription order to begin on a future date?

No. Your subscription order will begin on the day you initially process the order. You can change the process date at any time for any future subscription orders after the initial one.

Do all products have a subscription option?

Many products on the MaxLiving Client Store have a subscription option, with the exception of Apparel & Accessories and some others.

Do all products receive the 5% off discount on Subscribe & Save?

Many products offer 5% off, but some just offer the convenience of a subscription without a discount.

I ordered a bundle and received tracking for it, but the shipment is missing an item(s).

Some of our bundles include items from a third-party manufacturer.  These items are shipped directly from them, so you will receive these in a separate package. If an item in the bundle is on backorder, you will receive that item separately as well once available.